Shipping and Returns Policy | Mon Univers Cuisine
DELIVERY COSTS:
All deliveries are free of charge. No delivery fees. It is possible that you may have to pay customs fees. If this is the case, we apologize. We try to offer a pleasant experience to all our customers. But unfortunately, we do not control all aspects of delivery from Asia.
ORDER TRACKING:
Depending on the logistics company in charge of delivering your package, order tracking can be done online on the 17track website with your tracking number or directly on our tracking page.
PROCESSING TIMES:
Our processing times for your orders are 3 to 4 working days.
DELIVERY TIMES:
All our orders are delivered within 3 to 4 weeks once your order has been processed.
The majority of products come from China or Asia, hence the delivery time of 3 to 4 weeks.
MISSING ITEM:
In the event that your order or a part of your order has not been delivered, please wait 24-48 hours longer than the estimated delivery times. After these delays, please send us an email to the following address: contact@mon-univers-cuisine.com.
Our team undertakes to reply to you within 24 to 48 hours.
Returns & Exchanges:
At Mon Univers Cuisine, we do our best to make our product descriptions as detailed as possible so that you encounter no surprises when you receive our products.
We want our customers to know exactly what they are ordering.
Order cancellation policy:
We are proud of our ability to quickly process all orders placed on our site.
Most orders are processed within 2 to 3 business days. If you wish to cancel your order for any reason, please email us at contact@mon-univers-cuisine.com as soon as possible.
A large majority of in-stock items are processed and/or shipped within 2 to 3 business days. It is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.
No cancellation request for your order can be taken into account if it has already been processed.
Incorrect address:
It is your responsibility to check the accuracy of this address and to contact us quickly to inform us of any modification. This can only be done if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).
In these cases, these packages may be returned to us, but not systematically.
If your order is returned to the sender, we will offer you a refund of your order minus shipping costs or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
Return policy:
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the moment you receive your products.
If for any reason you are not satisfied, simply fill out and send us an email at contact@mon-univers-cuisine.com.
Sign it and then send it with your package to the address we will give you when you write to our support.
Right of withdrawal (European Union customers)
In accordance with European legislation, customers residing in the European Union have a right of withdrawal of 14 days from the receipt of the last item of their order, without having to justify their decision.
This period is extended if it expires on a weekend or a public holiday.
To exercise this right, log in to your customer area:
In case of exercise of the right of withdrawal, you will be reimbursed the total amount of your order, including standard delivery costs, within 14 days following the receipt of your request. Return shipping costs remain at your charge.